Kickstarter Return Policy
First off, we want to thank you for supporting our business by making your pledge on Kickstarter. Your support helps us design new products, improve existing ones and in turn grow our business.
Each Kickstarter Campaign for us, is a great undertaking. The funds we receive are allocated for various tasks such as securing vendors, product manufacturing etc. There are also a number of fees that are associated with each campaign. Therefore we do not offer returns or refunds for rewards that are received through Kickstarter.
In the Kickstarter community, the “reward” you receive for your pledge is a token of our appreciation.
If you feel like the items you received offers no value to you - here are some suggestions of what you can do with it in the spirit of crowdfunding.
Offer it to a friend or family member
Our product may have not worked out for you but it may workout for someone you know. We would love for you to share MagBak with someone you think may find it useful.
Sell your Reward
Most of our Kickstarter rewards are listed at below retail value and some of the items that go up on Kickstarter are offered only for our backers. This might be an opportunity for you to get a higher value than what you paid for.
Give MagBak another try
Some of our products may not workout for you at first but give it a little bit of time you may end up really liking it!
Thank you for your support and understanding of our policy. If you have any questions please don't hesitate to reach out to us.