Warranty & Returns
If you have made a purchase from 1lss.com and you are not happy with the product, you may exchange or return within 30 days of the delivery date.
Replacements can only be requested within the product warranty. Most of our products include a 1 year warranty.
Exchange items shipped within the US and internationally will be charged a shipping fee.
You can request a product exchange here.
There may be other additional charges when requesting a product exchange.
Returns & Refunds
Order shipping costs are non-refundable.
To receive a full refund items should be returned back to our warehouse within 30 days of the delivery date.
If we provide you with a return shipping label, the cost will be deducted from your refund.
If you get a shipping label on your own, we recommend that you use a shipping service that includes tracking. This is especially important when returning items valued at $75 or more.
For the vast majority of returns, it takes about 3-15 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund.
If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.
You can request to return an item for a refund here.
All MagBak products are covered up to one year for any defects.
We only replace items if they are defective. You can request a product replacement here.
Replacement units shipped within the US will be free within one year of purchase.
Replacement units shipped internationally will be charged an international shipping fee.